INFORMATION UNDER COVID-19

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 Atlântida Mar Hotel is fully committed on receiving its guests with maximum security, guaranteeing well-being of our guests, our staff and our partners …

Recommendations to guests:

  • Use of a mask in the hotel’s social areas (if needed, they are available for purchase at the reception);
  • Use of hand sanitizing gel, available in many social areas of the hotel;
  • Safeguarding social distance in all social areas, respecting the signs existing in the various spaces of the hotel;
  • We provide temperature measurement to guests;

Measures we took:

  • We organized the service at the reception and at the bar with signage available to maintain the recommended distance of 5/6 feet;
  • We have reduced the maximum capacity of the bar, the breakfast room and the number of sunbeds, which are properly spaced;
  • Jacuzzi, sauna and public showers will not be operating;
  • The use of the gym is subject to advance reservation;
  • All our staff members have personal protective equipment suitable for their respective functions;
  • All of our staff members received specific training on all procedures contained in the Internal Protocol and the Contingency Plan;
  • We increased the frequency of cleaning of all areas of the hotel, namely public areas and points of greatest contact, such as balconies, stair railings, door bars, elevator buttons, telephones, electricity switches, television controls (lined) , cabinet and door handles, etc .;
  • We started using vacuum cleaners with a HEPA filter water tank, to the detriment of using traditional vacuum cleaners;
  • The procedure for changing bed linen and cleaning the rooms was revised, in accordance with the guidelines of the General Health Department.

      … Because everyone’s safety is our priority

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WE GOT THE “CLEAN & SAFE” STAMP

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Atlântida Mar Hotel voluntarily adhered to the “Clean & Safe Establishment” stamp, an initiative of Turismo de Portugal to distinguish tourist activities which are compliant with hygiene and cleaning requirements for the prevention and control of COVID-19 and other possible infections, thus reinforcing the confidence of tourists in the destination and in the participating hotels.

At Altântida Mar Hotel, the comfort, health and safety of our guests, employees and partners are always our main concern, so we are committed to comply with the recommendations of DGS – General Health Department, ensuring the necessary hygiene of the hotel and training our employees to avoid the risk of contagion and provide a peaceful and comfortable vacation for our guests.

Health and Safety Measures

Within the scope of the “Clean & Safe” stamp, we adopted, among others, the following measures:

Customers:

> Upon arrival, we provide information of all the measures we have implemented and how to comply with the basic precautions for prevention and infection control in relation to the COVID-19 pandemic;

> We offer (at a cost price) a protection kit that includes a mask, hand sanitizer and disposable gloves;

> We placed alcohol-based antiseptic solution dispensers in the hotel’s lobby, at the reception, in the bar, at the entrance to the breakfast room, in the public bathroom, on the floors and in the gym;

> We adopted the following measures on the most sensitive equipment: appointment to the use of the gym; closing of the jacuzzi, sauna and public showers.

Spaces / Procedures:

> In the reception area, we separated the check-in area from the check-out area; we placed lines and marks on the floor to promote physical distance;

> We placed acrylic dividers on the reception and bar counters, in order to protect guests and employees;

> We increased the frequency of cleaning in all areas of the hotel, namely public areas and points of greatest contact, such as balconies, stair railings, door bars, elevator buttons, telephones, electricity switches, television controls (lined) , cabinet and door handles, etc .;

> We reviewed hygiene plans, increasing the frequency of hygiene routines and introduced new products, recommended by the General Health Department;

> The procedure for changing bed linen and cleaning the rooms was revised, according to the guidelines of the General Health Department;

> We started using vacuum cleaners with a HEPA filter water tank, instead of using traditional vacuum cleaners;

> In the outdoor areas – terraces and solarium areas around the pool – we respect the physical distance recommended when placing tables, chairs, sun loungers and umbrellas.

Employees:

> All our employees have personal protective equipment suitable for their functions;

> All our employees are receiving specific training on:

– Internal Protocol and Contingency Plan;

– Basic precautions for infection prevention and control in relation to the COVID-19 pandemic;

– Daily self-monitoring to assess fever, check for cough or difficulty breathing;

– Guidelines from the General Health Department for cleaning surfaces and treating clothes in the hotel.

We are preparing the hotel and our staff for when you decide to return to travel and visit the beautiful islands of the Azores, to be able to receive you with the same quality, dedication and professionalism that our guests have already accustomed, providing you with unforgettable moments again… with all the security …

Because everyone’s safety is our priority
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Atlantida Mar Hotel Gift Vouchers available

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If you are looking for a gift for a friend or family member, then consider purchasing a “Atlantida Mar Hotel Gift Voucher”. Available for a classic stay or for a “Romantic Escape”, the voucher will allow the recipient to choose when he wants to use or experience your gift. Contact the Front Desk team for more information.

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Atlantida Mar Hotel is a 2020 Travellers’ Choice Hotel Winner!

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AGAIN AMONG THE BEST OF PORTUGAL

Every year, Tripadvisor compiles all the reviews, ratings and favorites that travelers share around the world and uses that information to highlight the best, awarding them the #TravelersChoice award.
Atlântida Mar Hotel is again on the list of the 25 best small hotels in Portugal. It is the seventh time that we have received this award in 9 years of activity.
Congratulations to the entire Atlântida Mar Hotel team for the dedication and excellence of the work done.
Thank you to all our guests who have provided us with this distinction.
Knowing that the responsibility is increasing, we promise to continue the work developed so far, improving our performance in areas where it is possible to improve, even in the face of the adversity of the current pandemic situation.
The management

maidotAtlantida Mar Hotel is a 2020 Travellers’ Choice Hotel Winner!
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